The J&J Firms Ethical and Socially Responsible Behavior

Table of Contents

Introduction
Discussion
Conclusion
Reference

Introduction

The selected article titled How did Johnson and Johnsons corporate responsibility policy pay off in 1982? was written by the Investopedia team. This article discusses corporate social responsibility using the example of the Johnson & Johnson 1982 Act (Investopedia Team, 2022). The companys decision to withdraw Tylenol due to adverse events among patients was an ethical and socially responsible act that cost the corporation millions of dollars but allowed it to maintain public trust.

Discussion

Johnson & Johnson is a renowned and successful pharmaceutical company with hundreds of invented medications and constantly increasing revenue. This articles main story was about seven Chicago deaths that occurred in 1982 because of the ingestion of usual doses of Extra-Strength Tylenol, which was accidentally contaminated with cyanide during packaging (Investopedia Team, 2022). Recalling 30 million items cost the firm $100 million; still, it showed that Johnson & Johnson was committed to corporate social responsibility (Investopedia Team, 2022, para. 1). The latter can be defined as the ability of businesses to take ownership of their decisions and actions, making sure the organizations are socially accountable (Investopedia Team, 2022). It is beneficial not only for ensuring that public interests are addressed but helpful for building a positive image of the brand (Investopedia Team, 2022). In that situation, Johnson & Johnsons decision was an exemplary act that represented corporate social responsibility because the company was more concerned about peoples health than its profit. Although this case could ruin the firms reputation, its honest acceptance of the problem and quick preemptive measures allowed it to maintain customers trust.

Conclusion

In summary, the article about Johnson & Johnsons act of corporate social responsibility in business is discussed in this essay, and I learned two crucial points from this publication. Firstly, corporate social responsibility is essential for maintaining public trust. Secondly, Johnson & Johnson was one of the first corporations that set an example of how putting customers safety first raised the brands image, even if initially it might cost the company millions of dollars. Overall, ethical and socially responsible behavior is crucial for businesses, especially for those that impact peoples health.